Popanion Return & Refund Policy

Your satisfaction is our top priority at Popanion. We offer a 30-day money-back guarantee to ensure your peace of mind while shopping with us.

If you’re not happy with your purchase, you may request a return or refund within 30 days of receiving your order.

How to Request a Return

Please email us at: support@popanion.com

Include the following in your message:

 

• Order number

• Description of the issue (attach photos if applicable)

 

We’ll respond within 1–2 business days with return instructions.

 

Return Conditions

 

• Items must be unused and in original condition/packaging.

• Return request must be submitted within 30 days of delivery.

• Customers are responsible for return shipping costs (trackable shipping recommended).

 

Non-Returnable Items

 

• Customized or personalized products

• Digital items or gift cards

• Hygiene-related products (e.g. intimate wear)

 

 

Refund Details

 

Refunds will be processed within 3–5 business days after we receive and inspect the returned item.

The refund will be issued to the original payment method.

If the refund is delayed, please contact your payment provider.

 

Damaged or Incorrect Items

 

If you receive a damaged or wrong item, please email us within 48 hours and include clear photos. We will prioritize your refund or replacement.